At Silhouettes Personal Safety, we reserve time and resources for each scheduled service. Please review the following policy before booking.
Nonrefundable Services
All service payments are nonrefundable, except where required by law. If you are unable to attend your scheduled service, you may request to reschedule under the terms below.
Rescheduling Requests
Requests to reschedule must be received at least 48 hours before your scheduled service’s start time. Please email your request to silhouettespersonalsafety@gmail.com and include your name, booking details, and preferred new date.
Rescheduling is subject to availability. Your payment will be applied to the rescheduled service. A new date is confirmed only after you receive confirmation from Silhouettes Personal Safety.
Late Requests and Missed Appointments
Rescheduling requests received fewer than 48 hours before the scheduled start time are not eligible for rescheduling. Late cancellations and missed appointments will result in forfeiture of your payment.
Changes Initiated by Silhouettes Personal Safety
If we need to change your scheduled service, we will contact you to arrange an alternative date. If we cancel and cannot provide the service, we will refund the payment for that service.
Contact Us
For questions about this policy, please email silhouettespersonalsafety@gmail.com.
By booking a service with Silhouettes Personal Safety, you acknowledge and agree to this Refund and Rescheduling Policy.